E-commerce
I specialise in creating seamless shopping experiences that drive sales and enhance customer satisfaction. From setting up product listings to optimising payment gateways, I am dedicated to helping businesses thrive in the digital marketplace. Additionally, I manage inventory and order processes to ensure efficient stock management and timely fulfillment, keeping your operations running smoothly.
Platform Management
Managed online shops through Wix and Shopify, focusing on setup, design, and customisation to create engaging shopping experiences.
Product Listing and Pricing
Creating and optimising product listings on online shops, ensuring they are visually appealing and effectively communicate product details to attract customers.
Payment Gateway Integration
Integrating secure payment gateways (e.g. Stripe and PayPal) on both Wix and Shopify, facilitating smooth and secure transactions for my customers.
Inventory Management
Manage inventory levels through my online shops, tracking stock to ensure timely restocking and prevent both shortages and overstock situations.
Order Processing and Fulfilment
Handle all aspects of order processing, including managing customer orders, coordinating shipping logistics, and overseeing returns for a seamless customer experience.
Customer Relationship Management
Utilise build-in or third-party CRM systems for effective customer management, manage customer data, create quotations and invoices, and ensuring clear communication with clients.
My Experience
I am currently working with Hang Ngai Production Shop as a part time online shop manager. My roles are managing and operating the shop, including updating products, order and inventory management, customer relationship and service, B2B sales and promotion, etc.
Online Shop - E-commerce
